Refund Policy
At BrimWoodlane, we take pride in the quality and freshness of our pizzas and related menu items. We understand that sometimes situations may arise where you are not entirely satisfied with your purchase. Below is our Refund Policy, which outlines the circumstances under which BrimWoodlane can provide a refund or replacement for orders made through our website brimwoodlane.sbs, over the phone at +44 20 7946 0958, or in-person at our establishment located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
General Refund Conditions
Our primary goal is to ensure that you are completely satisfied with your order. If there is an issue with your order, please contact us within 24 hours of receipt. We will require detailed information about the order number, items in question, and the nature of the problem.
The following conditions must be met to qualify for a refund or exchange:
- The complaint must be submitted within the mentioned timeframe.
- The item(s) should not have been consumed significantly. More than 75% of the pizza or other menu items remaining typically constitutes significant consumption.
- Proof of purchase, such as a receipt or order confirmation, is necessary.
Incorrect or Incomplete Orders
If you receive an incorrect order or if your order is incomplete, please contact us promptly so we can arrange for the correct items to be delivered to you. In such cases, you may choose between a new delivery with the correct items or a full refund issued to the original payment method.
Quality Concerns
We guarantee the quality of our food. If your food arrives in a subpar condition, is undercooked, or not up to our usual standards, please reach out to us. We would appreciate photographic evidence, where possible, and will offer to either resend your order or issue a refund.
Damaged Products
If an item arrives damaged or spoiled, we require photo evidence of the damage. Once verified, we will offer a resend of the product or a refund to your original payment method.
Cancellations
Orders that are requested to be canceled prior to preparation or dispatch may be eligible for a full refund. If preparation has begun, we may only be able to offer partial refunds depending on the stage of preparation.
Refund Processing
Once your refund request is reviewed and approved, it will typically be processed within 7-10 business days. The funds will be refunded to your original payment method in the same currency, £. Please note that depending on your card issuer or bank, the refund may take an additional few days to be reflected in your account balances.
Non-Refundable Items
Certain sale items or gift cards are considered final sale and are not eligible for refunds.
Amendments to the Refund Policy
BrimWoodlane reserves the right to amend this Refund Policy at any time. Rest assured, any changes will be communicated via our website or direct communication to customers where appropriate.
Contact Us
If you have any questions or concerns about our Refund Policy, do not hesitate to contact us at +44 20 7946 0958. We are committed to ensuring a pleasant experience with BrimWoodlane and are happy to help resolve any issues that may come up.
Last updated: April 10, 2023